Job Scope of an Administrative Assistant:

• In charge of front desk admin and parent/student liaison duties, including, but not limited to, resolving complaints as the first point of contact and providing solutions to ensure that their needs are met
• Payment collection
• Handling of all new enquiries related to the value of the product or offer (includes the duration of the session and frequencies of the sessions)
• Ensuring all classrooms are always ready before class and liaison with parents to arrange for appointments of for scheduling purposes
• Processing student registrations and payments, as well as maintaining the student database
• Sending memos to parents
• Assisting coaches wherever needed
• Any other ad-hoc duties assigned

Knowledge and Skill Requirements:

• Responsible for the successful running of the premises
• Accountable to everyone in all forms of communication in a prompt and timely manner
• Ensuring all processes are done accordingly to the company values and practices
• Excellence in communicating messages and ensuring positivity in all communication with everyone
• Prompt in informing the direct supervisor of all the achievements and challenges faced, and how the challenges are overcome
• Must be well-versed in English and at least one other language
• Must do work with pride and expect excellence in own work
• Must have knowledge in usage of PowerPoint/Excel for reports
• Must have knowledge in setting up video-conferencing using Zoom/Microsoft Teams and troubleshoot audio or video challenges
• Must be highly organized and have a habit of documenting everything
• Must be flexible and highly adaptable to new or sudden situations
• Independent and service-oriented
• Preferable to have prior experience in a customer service/administrative role

What you can expect from us:

• A warm, bright and positive working environment!
• Great corporate culture and teamwork amongst all staff members
• A common goal to work towards as a team: Transformation of all students to become A* students

Why join us?

Work with a group of young and passionate coaches who seek to inspire the greatness in every child. If you have the desire to go the extra mile to touch the lives of students and parents by providing great service, then join us!

Expected Start Date:

Permanent Part Time

$10 / hour

Working Hours:

• Tues - Fri: 12pm-7.30pm
• Sat /Sun: 8.30am - 4pm