Assistant Manager, Air Freight Control Tower
DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
IN THIS JOB YOU WILL:
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Manage top customers at country level with complex requirements
- Be the primary contact to customer for all operational escalations and improvements needed to ensure service quality/performance levels.
- Lead weekly/ monthly/ quarterly business review meetings and/or operational meetings with customers and preparation of business review decks
- Take part on operational/ IT project rollout/ initiatives with customers
- Lead continuous improvements through First choice tools, ie Gemba walks, CIPs to increase value add to customers
- Look into performance analysis and ensure customer specific SOPs/ KPIs and service agreements are fulfilled
- Analyse data for improvement opportunities
- Coach relevant stations to ensure that the customer OP is followed and specifications are met
- Maintain communication with internal/external/third parties to meet customer expectations
- Provide proactive problem resolution and corrective actions to ensure excellence in service
- Handle escalations or escalates further if required, drives service recovery
- Develop sustainable relationship with allocated senior management customer
- Coordinate and monitors customer OP-related processes
- Support customer during month end/ quarter end
- Act as a gatekeeper to review new customer reports requirements and set up work instructions
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Good communication and presentation skills
- Strong analytical skills
- High degree of self confidence, initiative and commitment
- Diploma/ degree with at least 3-5 years of relevant working experience
JOB SUMMARY
Assistant Manager, Air Freight Control Tower
DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Assistant Manager, Air Freight Control Tower