Job description:

Operational Management

• Ensuring smooth scheduling, daily operations, patient flow, and service delivery.
• Coordinate with to optimize clinic efficiency and uphold high service standards.
• Monitor inventory and ordering of supplements, functional lab kits, and clinic supplies.
• Maintain compliance with healthcare regulations, patient confidentiality, and safety protocols.

Patient Experience & Engagement

• Handle front desk, ensuring warm, professional, and empathetic interactions.
• Handle patient inquiries, feedback, and escalations with professionalism.

Logistics & Fulfillment

• Oversee packaging, shipping, and delivery of supplements, functional lab kits, and other wellness products.
• Coordinate with courier services and logistics partners to ensure timely and accurate deliveries.
• Track shipments, resolve delivery issues, and maintain clear communication with patients regarding order status.
• Implement efficient processes for inventory rotation, product labeling, and safe storage of sensitive materials.
• Work with the finance team to reconcile supplement sales, lab test orders, and delivery costs.

Team Support & Leadership

• Foster a collaborative environment across the clinic team.
• Provide backup support to the Clinic Manager in staff meetings, performance reviews, and workflow improvements.

Administrative & Financial Oversight

• Track and analyze clinic performance metrics (patient retention, appointment utilization, supplement sales).
• Assist with billing, invoicing, and reconciliation in coordination with the finance team.

Job Type: Full-time