Manager / Assistant Manager, Genting Rewards
RESORTS WORLD AT SENTOSA PTE. LTD.
19 hours ago
Posted date19 hours ago
N/A
Minimum levelN/A
Job Responsibilities
Job Requirements
- Analyze overall loyalty program strategies and segmentation, including tier structures, benefits, and engagement models
- Monitor and track KPIs like member growth, repeat rate, point utilization, and campaign ROI
- Plan and execute strategic partnerships (e.g., travel, lifestyle, or merchant partners) to the loyalty ecosystem
- Plan and execute rewards catalogs and ensure a seamless redemption experience for members
- Oversee the execution of loyalty program and promotions (e.g., point multipliers, tier upgrades, special events), including support and testing of system enhancements, app updates, or campaign set-ups
- Leverage on technology to elevate every member touchpoints, ensure customer engagement experiences are consistent and optimized
- Update and maintain all policies and procedures of approved program activities and campaigns are prepared and executed in compliance with the Company and statutory regulations
- Coordination of activities and functions with various supporting departments on guest retention
Job Requirements
- Bachelor's or Master's degree in Marketing, Business Administration, or a related field
- Minimum 5 years of experience in loyalty marketing, or CRM
- Proven experience in delivering high-impact loyalty initiatives with measurable business outcomes
- Proficiency with CRM systems and digital marketing platforms is desirable
- Ability to work effectively under pressure and manage multiple projects with tight deadlines
JOB SUMMARY
Manager / Assistant Manager, Genting Rewards
RESORTS WORLD AT SENTOSA PTE. LTD.
Singapore
19 hours ago
N/A
Full-time
Manager / Assistant Manager, Genting Rewards