Assistant Manager/Manager - Membership

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

The Assistant Manager/Manager, Membership is responsible for overseeing Defence Collective Singapore's (DCS) membership management. As a key member in the Membership team, this role is crucial in fostering community engagement and advocacy through membership.

Defence Collective Singapore (DCS) is the parent company of Singapore Discovery Centre, Singapore Navy Museum, Singapore Air Force Museum, and upcoming brands to be subsumed under the DCS umbrella in near future.

Job Responsibilities:

• \tDevelop and implement innovative membership strategies to attract, engage and grow DCS members, with the end goal of cultivating advocacy.

• \tCollaborate with both internal stakeholders and external partners to create desirable value propositions of the membership. That includes member benefits, user experience at various touchpoints and loyalty programme.

• \tManage the day-to-day operations of the membership programmes, including acquisition, retention, renewals, benefits, member app, as well as database management and analysis.

• \tBuild and maintain strong relationships with members through personalised communication and a calendar of creative events, to foster a positive, engaging, and impactful member experience.

• \tAny other tasks/projects as assigned from time to time.

Job Requirements:

• \tBachelor's degree in Event Management, Business, Marketing or a related field.

• \tMinimun 3 - 5 years of working experience, with a focus on membership and loyalty programme.

• \tStrong organisational, analytical and project management skills.

• \tExcellent written and verbal communication skills.

• \tGreat attention to details; with a flair for aesthetics.

• \tCompetent with a strong marketing acumen, result-oriented and with a passion for impactful member engagement.

• \tCreative, cheerful and fun-loving!