Job Duties

• Perform general receptionist and administrative duties

• Perform data entry using Customer Relationship Management (CRM)

• Ensure proper documentation and filing system

• Excellent telephone etiquette

• Book and confirm appointments via phone calls, and/or SMS

• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

• Attend to customer's enquiries

• Manage customer's appointment bookings

• To deliver all customer service with excellence

• Guiding and training new staff members to promote internal growth

Job Requirements

• Experience in retail or telemarketing experience will be an added value.

• Able to commit to working on weekends/public holidays.

• Cheerful & out-going characteristic

• Customer-oriented.

• Have basic PC skills

Staff Benefits

• Attractive salary scheme

• Meal and transport allowance provided

• Yearly performance bonus

• Medical benefit scheme

• Workers' insurance

• Long service award

• Different types of leave benefits

• Career progression & development opportunities

• Comfortable and conducive working environment

工作责任

• 执行一般接待员和行政职责

• 使用客户关系管理(CRM) 软件执行数据输入

• 确保适当的文件和归档系统

• 优秀的电话礼仪

• 通过电话和/或短信预订和确认客户的约定

• 处理来电和回电,将电话转接到相应部门并在需要时记下消息

• 处理客户的查询

• 管理客户的预约

• 提供卓越的客户服务

• 指导和培训新员工,促进内部成长

工作要求

• 有零售或电话营销经验将是一个附加值

• 能够在周末/公共假期工作

• 性格开朗外向

• 以客户为导向

• 具备基本的电脑技能