Duration: 2 years

Location: Buona Vista

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Re-design and implement policy and process improvements to enhance programme experiences and operational efficiency
• Engage with business units, corporate departments, and key stakeholders to understand user needs
• Collect and analyse operational data to inform enhancements
• Develop workflows and documentation such as SOPs and circulars
• Support onboarding of revised policies and processes through well-designed interventions (e.g., job aids, briefings)
• Ensure smooth execution of learning programmes (virtual, blended, and in-person formats), contributing to the assessment of process and policy effectiveness
• Provide regular updates to management, including insights, recommendations, and progress towards operational objectives

Requirements:

• Prior experience in training operations or event support for learning programmes
• Strong critical thinking skills with the ability to synthesize data, identify root causes, and recommend actionable solutions
• Effective communicator who is confident engaging with diverse stakeholder groups, including vendors and internal teams
• Excellent project management capabilities - proactive in anticipating issues, planning ahead, and delivering outcomes on schedule

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin