Responsibilities:

Service Transformation & Process Improvement

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
• Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.

Digital Innovation & Technology Adoption

• Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.

Stakeholder Engagement & Change Management

• Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.
• Monitoring of inpatient and outpatient feedback from patients and engaging of patients to understand and address service gaps.
• Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.

Strategic Planning & Policy Development

• Support leadership in formulating long-term service transformation strategies aligned with strategic priorities.
• Contribute to the development of guidelines and best practices to enhance service quality.
• Monitor healthcare trends and regulatory changes to ensure compliance and innovation in service delivery.

Others

• Support other initiatives and projects as needed
• Collaborate in internal and external, cross-functional projects that enhance patient experience and service innovation.

Requirements:

• Bachelor's degree in healthcare, Business Administration, Public Health or a related field. A Master's degree is an advantage.
• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.
• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
• Strong project management skills, with the ability to lead cross-functional teams.
• Excellent communication, stakeholder management and problem solving abilities.
• Ability to work in a fast paced, complex healthcare environment with patient centered approach.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129