Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front office Application support specialising in Fixed Income to support our client in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank's Global Applications.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements

• Minimum 3-5 years of experience in Fixed Income Application support domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.
• Understanding of Fixed Income products.

Good to have skills:

• Shell, Python, VB or PowerShell scripting knowledge is a plus.
• Tableau experience is a plus.
• ANSIBLE, TOSCA etc tooling experience is a plus.