Main Purpose of Job:

We are seeking a dynamic and personable Client Experience Specialist to join our team as Receptionist. As the first point of contact for our esteemed clients and visitors, you will play a pivotal role in shaping their initial perception of our company. Your warm demeanor, impeccable professionalism, and exceptional communication skills will set the tone for a positive client experience from the moment they walk through our doors.

Key Responsibilities of the Job:

To manage the front desk including but not limited to:

• Receiving Visitors with a high level of professionalism by greeting, welcoming, directing and connecting them to the respective parties appropriately.
• Managing room bookings for Client meetings and internal use, including VC set up if needed.
• Arrangement of visitor refreshments and other services as needed.
• Answer incoming calls in a professional timely manner, screening and routing them, as necessary.
• Receive and distribute incoming mail and deliveries.
• Maintain an updated contact list of the Employees/Partnership.
• Management of Local and International courier service, including the vendors' monthly reports.
• Work closely with the Hospitality Assistant to upkeep office cleanliness to create a warm working environment.

Facilities Management:

1. Office Expense Management

• Procurement, Inventory and Control Management of General Office, Stationery and Pantry Supplies.
• Sourcing and Management of Suppliers/Vendors for cost effectiveness.

2. Office Services

• Ensuring the upkeep and maintenance of security and telecom systems, conducting office fire safety checks, and maintaining office equipment and appliances to minimise disruptions and downtime.
• Main contact point for Building Management, Cleaning Vendor, General Vendors/Suppliers/Contractors

Business Continuity Plan Support:

• Liaison with respective parties, either local or overseas, to set up meetings as required to maintain the Business Continuity Plan by supporting Department Heads with their planning efforts.
• Managing calendar invites for workshops and trainings etc.
• Training and support with internal systems such as FACT24
• Coordination of the Business Continuity activities for Asia and Middle East with key stakeholders to ensure the business remains resilient and well prepared in the event of continuity challenges.

Requirement:

• A pleasant personality
• Strong communication, interpersonal and customer service skills
• Excellent organisational skills with attention to details
• Multitasking and time management skills with the ability to prioritise tasks
• Good initiative and drive with the ability to work independently
• A Team Player
• Proficiency in Microsoft Office Suite