Job Description

As Head of Accounting & Tax Services, you will be responsible for leading and managing the core client service delivery & coordination team both in Singapore and globally, ensuring the provision of efficient, accurate, and compliant one-stop financial services to SME clients. You will leverage advanced technology platforms and your professional expertise to drive service excellence and operational efficiency.

Key Responsibilities

Team Leadership & Development

• Build, lead, manage, train, mentor, and develop a high-performance Financial Services team (including bookkeepers, accountants, tax specialists, etc.).
• Foster a positive, collaborative, client-centric, and continuous improvement culture.

Service Delivery Management

• Oversee the end-to-end delivery of comprehensive financial services to a diverse SME client portfolio, ensuring accuracy, timeliness, and compliance.
• Services include bookkeeping, financial statement preparation (in accordance with SFRS/SFRS for Small Entities), management reporting, corporate income tax computation and filing, Goods and Services Tax (GST) filing, and coordination of related compliance activities.
• Manage service workflows, optimize resource allocation, and act as the primary point for complex client issue escalation.

Process Optimization & Efficiency Enhancement

• Design, implement, and continuously optimize standardized service delivery processes using automation tools and platforms.
• Identify efficiency bottlenecks and drive process improvements to enhance operational efficiency, scalability, and client value.
• Establish and monitor key performance indicators (KPIs).

Quality Assurance & Compliance

• Establish and maintain rigorous service quality standards and QA procedures.
• Ensure all service delivery activities fully comply with Singapore accounting standards, tax regulations (IRAS), and other relevant regulatory requirements.
• Stay up to date on regulatory changes and ensure team awareness and compliance.

Cross-functional Collaboration

• Partner with product and technology teams to provide user feedback and identify platform improvement opportunities.
• Collaborate with sales and marketing on service scope, pricing, and customer experience.
• Coordinate with other departments to ensure smooth internal operations.

Strategic Contribution

• Participate in strategic planning, goal setting, and budgeting for the Financial Services function.
• Provide expert insights for new service development and improvement of existing offerings.
• Represent the department in company-wide initiatives and discussions.

Overseas Team Expansion & Building

• Develop recruitment strategies for sourcing qualified local accounting and tax professionals.
• Establish competitive local compensation and benefits packages.
• Create onboarding and training programs tailored to local requirements and internal service standards.
• Manage remote teams effectively.
• Implement communication infrastructure for seamless collaboration with headquarters and other locations.
• Ensure consistent service levels and client experience globally.
• Develop budgets for setup costs and operational expenses for each overseas location.
• Establish financial reporting and internal control mechanisms for overseas operations.

Job Requirements

• Bachelor's degree or above in Accounting, Finance, or a related field.
• Chartered Accountant of Singapore (CA Singapore) or equivalent professional qualification (e.g. ACCA, CPA).
• At least 5 years of relevant experience in accounting and tax services, with a minimum of 3 years in a leadership role.
• Strong technical knowledge of SFRS, corporate tax, and GST compliance in Singapore.
• Proven experience in managing high-performance teams and cross-border operations.
• Hands-on experience in process standardization and workflow optimization using digital tools.
• Familiarity with automation, AI, or digital transformation in finance functions is a strong advantage.
• Excellent interpersonal, communication, and stakeholder management skills.
• Strategic mindset with strong problem-solving ability and attention to detail.
• Ability to work in a fast-paced, client-oriented environment and handle multiple priorities.