Job Description

Overall Function

The Accounts Receivable Officer will be responsible for following up on outstanding installment payment. This role involves assessing customers' payment situations, providing support where needed, and ensuring the timely collection of outstanding balances.

Key Responsibilities

• Monitor Accounts Receivable (AR) aging reports and follow up on overdue payments.
• Engage with customers to understand their payment difficulties and provide possible solutions.
• Perform account reconciliations and resolve discrepancies.
• Prepare and maintain AR-related reports and schedules.
• Execute dunning procedures for customers with aged debts.
• Maintain accurate customer records and payment histories.
• Participate in field surveys for better customer insights (coaching will be provided).

Requirements

• 1-3 years of experience in accounts receivable or customer service.
• Diploma/Degree/Associate Degree in Accounting, Finance, or a related field.
• Proficiency in Microsoft Excel and accounting software.
• Experience in accounts receivable, field visits, or customer engagement is an advantage.
• Ability to handle sensitive customer interactions professionally and empathetically.
• Strong negotiation and problem-solving skills.
• Fluent in English; knowledge of Bahasa or other languages is a plus.

Key Competencies

• Excellent communication and interpersonal skills for handling customer concerns.
• Attention to detail and accuracy in financial transactions.
• Strong problem-solving abilities in dealing with overdue accounts.
• Customer service mindset with the ability to build trust and rapport.
• Ability to work independently and manage multiple cases efficiently.

Others:

• Attractive commission packages