Essential Job Functions

 Administrative Support:

• Calendar & schedule management – Coordinate meetings, events, and operational workflow.
• Expense tracking – Ensure timely and accurate database entries in Zoho One.
• Correspondence management – Handle emails, website orders, and customer inquiries professionally.
• Record & database maintenance – Keep customer and operational data updated and accurate.
• Invoice & payment processing – Ensure compliance with financial procedures.
• Supply & inventory management – Source and maintain necessary materials/products for smooth operations.

 Customer Service:

• Customer inquiries & support – Provide timely assistance on deliveries and feedback.
• Supplier coordination – Manage supplier relationships and ensure timely fulfillment of goods and services.
• Issue escalation – Identify, address, and escalate complex challenges as needed.

 Additional Responsibilities:

• Event management support – Assist with venue sourcing, budgeting, marketing, vendor coordination, logistics, and event safety.
• Database integrity – Maintain accurate and reliable data records.
• Cross-functional collaboration – Work with internal and external stakeholders toward shared goals.
• Effective communication – Facilitate clear and professional interactions across teams.
• Problem-solving – Proactively identify and resolve operational challenges.

Requirements & Skills:

• Minimum education: GCE O Level or equivalent (Certificate/Diploma in Business Administration or Office Management preferred).
• Experience: At least 2-3 years in an administrative role.
• Technical proficiency: Strong working knowledge of MS Office, Teams, and Zoho One.
• Attitude & mindset: A "can-do" approach—confident, optimistic, and solution-driven.
• Language skills: Proficiency in English and Chinese.
• Communication skills: Excellent verbal and written abilities.