JOB SCOPE

•    Help guests with planning and booking reservations.
•    Understand guests' needs and provide them with personalized solutions.
•    Handle first level complaint with a pleasant disposition.
•    Agility to handle services and requests effectively & efficiently.
•    Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
•    Up to date with restaurant information of events/activities to provide accurate information in a timely manner.

JOB REQUIREMENTS

•    Proficient in both English and Japanese as need to liaise with English and Japanese speaking guests.