Job Description:

• Provide hardware and software support; including client life-cycle management and all standard management for the site.
• Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
• Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines. software within established standards and guidelines.
• Set up new clients and re-imaging their requests of standard laptops and desktops Dell / Mac.
• Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
• Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless/wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
• Support experience with Google Enterprise Applications, BOX, Video, WebEx, Zoom and Audio (PDI) Conference.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris and our Video Angel solutions.
• Manage all open requests in ITSM system in a prompt and timely fashion; document all end-user interactions.
• Onsite in-person position.
• Must be flexible and willing to travel when needed.

Qualifications

• Minimum two (2) years experience in a corporate Helpdesk and/or Desktop Support environment.
• Thorough understanding of Windows 10 /11 Operating Systems.
• Working knowledge of Apple Mac and IOS.

Interested applicants please send your resume to technology@recruitexpress.com.sg

Jane Ng

R1104585

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.