Key responsibilities

• Customer Focus: Drive customer satisfaction with a service-minded and problem-solving mentality.
• Order Handling: Manage order handling and data entry in CRM systems.
• Order Follow-Up: Conduct follow-ups on orders to ensure timely delivery and resolution.
• Sample Requests: Process sample order requests efficiently.
• Customer Onboarding: Create new customer entries in systems.
• Customer Service: Address customer label demands and follow up on customer requests, including providing statements, certificates, questionnaires, and resolving complaints.
• Account Manager Support: Assist Account Managers with sales-related processes and coordinative tasks.
• Headquarters Collaboration: Collaborate with HQ (Europe) for seamless operations.
  

Success in this role will be measured by:

• High customer satisfaction ratings.
• Efficient order processing and follow-up.
• Effective collaboration with the sales team and HQ.
• Continuous improvement in processes and customer service delivery.
  

Key requirements

• Technically experienced in SAP/SAP C4C, CRM Salesforce, and Microsoft Office applications.
  
• Organized in thinking, planning and task management, effective time management and detail-oriented.
• Minimum Diploma qualifications.
• Proven experience in sales support or a similar administrative role, with hands-on experience in CRM and ERP systems.
• Excellent communication and organizational skills are essential.
• Able to travel on business needs.
  
  

Mike Tang, Recruit Inc
EA Licence No: 14C7334 | Reg No: R1547471.

We regret only shortlisted candidates will be notified.