Job Description:

• Freight operations support (90% air freight, 9% trucking, 1% ocean freight)
• Work with 3PL warehouse, freight providers and/or relevant stakeholders to resolve shipment issues
  • Eg: documentation, cargo damage, discrepancies, etc
• Respond promptly to stakeholders for shipment queries, issues, etc
• Service recovery
  • Containment of escalations and conflict resolution
  • Investigation
• Manage performance of 3PL transportation team and freight providers
  • Ensure agreed service standards and KPIs met
• Enhancement requests (operations and systems)

Job Requirements:

• Min 3 years work experience in similar capacity
• Air freight operations support experience
• Able to support on weekends during peak periods for urgent shipments
• Remote support is possible
• Able to respond professionally in emails, meetings, calls, etc
• Comfortable to attend meetings with 3PL warehouse, freight providers and global stakeholders
• Willing to travel to ALPS if needed for warehouse visit and on quarter end days
• Independent, responsible, resourceful and fast learner with a sense of urgency\

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: QYXWX65V

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.