12 Call Center Representative Jobs

Call Center Representative Jobs

Call center representatives field incoming or outgoing calls with customers and potential clients. Required education is minimal, and on-the-job training is typically adequate. This makes a call center position ideal for anyone looking for entry-level work in customer service and client relations.

A typical day in the life of a call center representative might include:
• Fielding and resolving customer complaints
• Answering customers' questions regarding a particular product or service
• Taking incoming orders, processing payments, and handling the appropriate billing procedures
• Maintaining records of customers' calls, comments, and the resolution achieved.