Wintel System Engineer (PERM)

• Permanent Role / Direct Contract with the Hiring Company
• Working Location: Nearby Somerset MRT
• Working Hours: Monday to Friday, 830am to 6pm

Responsibilities:

• Manage system changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Ensure service level meet requirement.  Propose and implement action plan when required.
• Monitor system according to standard operations procedures.
• Expected to work during off-peak hours on system activities (e.g. patching, upgrade)
• Identify, research, and resolve technical problems
• Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision
• Provide supporting documentation, reports and other information to management (e.g. system utilization reports)
• Provide support to users on a variety of system technologies including Microsoft Windows Server OS, VMWare, etc.

Requirements:

• Diploma/Bachelor degree in Computer Information Systems or related field
• Minimum 2 years working experience relevant to functional area.
• VMWare VCP Certification
• ITIL v3 Foundation Certification - Mandatory
• Windows Server Certification (e.g. MCSA: Windows Server 2008, MCSA: Windows Server 2012)
• Server/Virtualization (Windows), Hypervisors(Vmware),  AD,  DNS
• Virtualization(VMware vRealize™ Automation(VRA), vRealize Orchestrator (vRO), VMware vRealize™ Suite)
• Storage/Backup (3PAR, EMC, NetApp, Dell, Brocade, EMC Avamar, Symantec NetBackup, Commvault, Data Domain VTL)
• Operational Support (ITSM tools, SCCM, SCOM)
• Basic Network and Security knowledge (TCP/IP, Loadbalancer, firewalls, SFTP, Antivirus etc.)