Weekend Customer Service Executive

Job Description:

We are looking for candidates who are able to work in a fast paced environment to provide customer service for the company. This position required the selected candidate to work on both Saturday and Sunday. 

• Create a warm and welcoming environment for all customers who walk-in or and call-in to SSA.
• Attend and handle all training course enquires including test enquiries; general enquiries and be able to resolve to all feedbacks from both walk-ins and calls-in participants.
• Record all calls received on a daily basis
• Responsible for day-to-day operations of all the training classrooms
• Direct participants, trainers, clients and visitors to their respective training rooms
• Liaise with trainers for all queries on ongoing classes
• Upkeep cleanliness in the receptionist and lounge areas as well as the classrooms
• Accept payments and handle public training course registrations
• Scan, sort and save training registration documents in specific folders as instructed
• Follow up with participants (past and potential participants) on additional courses that they can sign up for
• Sending email and SMS to potential participants to follow up on status of registrations after calls have been made
• Any other ad hoc duties as and when assigned

The ideal candidate will be:

• Is passionate and eager to help people improve their skills by offering training courses that best fit the individual
• Keen to interact with people, possess good customer service skills and is customer centric
• Good telephone etiquette, professional and punctual
• Friendly and pleasant disposition and keen on providing the best service for our clients
• Possess excellent communication and interpersonal skills by explaining our diverse training programmes to walk-in and call-in clients
• Possess a can-do attitude, persistence and a positive mindset towards work
• Meticulous and attentive to details
• Responsible, can be trusted and able to work under pressure
• Independent and a good team player
• Confident and well-groomed

Qualification and Requirement:

• Minimum Diploma in any disciple
• Good written and verbal English proficiency is expected. Ability to speak and write in Mandarin is an added advantage when dealing with Chinese speaking clients.
• Prior experience in sales (in any fields: B2B/ B2C/retail sales/post sales) or call centre will be an added advantage
• Must be able to use Microsoft Word, Excel and PowerPoint

We regret only shortlisted applicants will be called for interview.