Weekend Customer Service Executive

SSA Consulting Group Pte Ltd| Date Posted: 29-Dec-2020
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Job Description:

We are looking for candidates who are able to work in a fast paced environment to provide customer service for the company. This position required the selected candidate to work on both Saturday and Sunday. 

  • Create a warm and welcoming environment for all customers who walk-in or and call-in to SSA.
  • Attend and handle all training course enquires including test enquiries; general enquiries and be able to resolve to all feedbacks from both walk-ins and calls-in participants.
  • Record all calls received on a daily basis
  • Responsible for day-to-day operations of all the training classrooms
  • Direct participants, trainers, clients and visitors to their respective training rooms
  • Liaise with trainers for all queries on ongoing classes
  • Upkeep cleanliness in the receptionist and lounge areas as well as the classrooms
  • Accept payments and handle public training course registrations
  • Scan, sort and save training registration documents in specific folders as instructed
  • Follow up with participants (past and potential participants) on additional courses that they can sign up for
  • Sending email and SMS to potential participants to follow up on status of registrations after calls have been made
  • Any other ad hoc duties as and when assigned


The ideal candidate will be:

  • Is passionate and eager to help people improve their skills by offering training courses that best fit the individual
  • Keen to interact with people, possess good customer service skills and is customer centric
  • Good telephone etiquette, professional and punctual
  • Friendly and pleasant disposition and keen on providing the best service for our clients
  • Possess excellent communication and interpersonal skills by explaining our diverse training programmes to walk-in and call-in clients
  • Possess a can-do attitude, persistence and a positive mindset towards work
  • Meticulous and attentive to details
  • Responsible, can be trusted and able to work under pressure
  • Independent and a good team player
  • Confident and well-groomed


Qualification and Requirement:

  • Minimum Diploma in any disciple
  • Good written and verbal English proficiency is expected. Ability to speak and write in Mandarin is an added advantage when dealing with Chinese speaking clients.
  • Prior experience in sales (in any fields: B2B/ B2C/retail sales/post sales) or call centre will be an added advantage
  • Must be able to use Microsoft Word, Excel and PowerPoint

We regret only shortlisted applicants will be called for interview.

Company Overview
SSA Consulting Group Pte Ltd