PIXEL MECHANICS PTE. LTD.

Web Support Specialist

PIXEL MECHANICS PTE. LTD.| Date Posted: 17-Sep-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma

Job Description

ROLE & RESPONSIBILITIES

A Web Support Specialist supports Web-based products and services through email support, desktop support, and telephone support. Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction.

A goal-oriented support specialist, who is determined to build a successful career in the tech industry.

  • Ensure timely response and resolution of customer cases according to service standards and best practices.
  • Answer questions about the features and capabilities of our solution. Provide advice and solutions to meet customers’ needs.
  • Collaborate with internal team by providing technical assistance to clients to help determine proper development path and solution(s)
  • Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow up.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Document FAQs and develop product and training guides for internal and customer use.
  • Create, edit and enhance web content using the Content Management System (CMS)

 

REQUIREMENTS

  • 2+ years’ experience in web
  • Experience in CMS (Wordpress, Magento, Drupal, etc)
  • Basic knowledge in HTML5, CSS3
  • Basic knowledge in PHP, MySQL, JavaScript
  • Strong communication skills, written and verbal, with the ability to articulate technical concepts to non-technical individuals

 

CULTURE

Pixel Mechanics is a digital product studio that creates meaningful user connections through compelling strategies & innovation. Work to live, not the other way around, we are certain life comes first and that believing in what you do is the way to greatness.

We are a small, multi – disciplinary team intentionally. Experienced hands that worked with the world’s leading brands and young millennials with a necessary indifference to tradition. It’s fun, challenging and mad endlessly.

 

BENEFITS

  • Strong career development working with a wide multitude of projects in a team
  • Training & Skills Development
  • Annual Wage Supplement (AWS)
  • Work from Home Days
  • Medical Coverage
  • Transport / Mobile Claim
  • Team Incentives
  • Meal Allowances
  • Pizza Friyays!
  • Annual Retreat

* benefits allocated at the sole discretion of Pixel Mechanics according to career role.

Company Overview
PIXEL MECHANICS PTE. LTD.