VVIP Support Engineer

Infinite Computer Solutions Pte. Ltd. | Date Posted: 22-Sep-2018
EA Licence No: 14C6941 | EA Personal Registration No: EA LICENSE NO. - 14C6941 
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Able to handle premium users (VVIP);
  • Able to manage Site Operation;
  • Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
  • Oversee the scheduling and coordinate of the Deskside Engineers ;
  • Oversee the training and development of the onsite engineers;
  • Oversee the support for premium users (VVIP);
  • Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
  • Work with client to reach service level target;
  • Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
  • Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
  • Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
  • Ensure that IMAC executed are updated by next business day to Asset Management Team
  • Needs to report on a monthly basis the status of the IMAC operation Site supported.
  • Ensure all operational procedures are current and adhered by the operation team
  • When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
  • Provide suggestions to help improve operations on an ongoing basis.
  • Monitor and Track Service Levels on a daily and weekly basis
  • Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties. 
  • Conduct  regular  security education/awareness/refresher briefing (as per frequency specified by client)  to all new and existing staff
  • Provide monthly security governance reporting
  • Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Responsibilities :

•         Perform Roles & Responsibilities of Deskside Engineers;

•         Support for premium users (VVIP);

•         Ability to handle premium users (VVIP);

 Minimum 2  years of relevant experience with adequate technical skills.

EA License No. - 14C6941 


Company Overview
Infinite Computer Solutions Pte. Ltd.