United Overseas Bank Ltd (UOB)

VP, Senior Production Support Engineer, Cash Management & Trade, GTO

United Overseas Bank Ltd (UOB)| Date Posted: 28-Jun-2019
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'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Objectives

To provide leadership for application support management functions of strategic, cross-functional or regional applications to provide a stable a production environment to business.

To provide leadership in bringing efficiencies with continuous service improvement plan by usage of proper tools and process.

Being able to partner with Technology and Business stake holders to derive and drive strategic actions in providing a stable production environment to meet organization goal as a team. Key Responsibilities

Manage production defect changes and work closely with Development teams to provide strong governance for control for the applications in scope

Manage Vendor for prioritization of issues, continuous service improvement, process improvement, cost management and audit issues. Conduct Monthly service review track SLAs adherence from vendors. Manage a workload which is subject to changing priorities and demands

Drive the change in culture to ensure Production Support best practices is implemented while ensure partnerships with developers and business partners are strengthened.

Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages

Work across multiple application management areas and support teams to ensure high level of support service.

Evaluate Subordinates' performance and make decisions on hiring and other personnel actions.

Ensures essential process / procedures are followed and contribute to defining standards.

Effectively communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels.

Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.

Follow thru to ensure each problem is resolved according to SLA.

Key Requirements

Must have :-

Minimum 10-12 years of experience working in IT industry with 8-10 years of experience in Technology solutions or support service delivery for banking industry, domain knowledge in Payment and Trade is preferred 

Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine tuning and cost optimization

Demonstrate accountability, leadership, independent initiatives and willingness to lead.
Strong team player with management skills. Flexible and being able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

Experience in leading staff in a Production Support group in a high availability / mission critical environment.

Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.

Solid understanding of ITIL methodology

Essential Technical Skill :-

5-8 years’ experience with AS400 (COBOL, RPG, CLP etc).  MQ and  connect-direct

Experience writing SQL scripts, database queries, generating capacity and performance reports

Change Management

Solid understanding of resiliency and redundancy designs

Interfaces and Messaging systems

Personal Skill :-

Ability to work in a team environment

Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

Excellent communication and interpersonal skills with the ability to communicate well at all levels

Efficiently and effectively manages work, time, and resources

Applied knowledge of standard development methodologies

Ability to handle high stress and pressure situations

Strong problem solving and program execution skills while being process orientated

Self-motivating and delivery focused individual

Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Company Overview
United Overseas Bank Ltd (UOB)