VIP Support/VVIP Support (Desktop Engineer)

ITCAN Pte Ltd| Date Posted: 28-Aug-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities:

  • Perform troubleshooting for client platform related problems
  • Interface with multiple levels of end users, management, VIPs and technical staff
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
  • Support Windows OS, office software, and other Desktop Related Software & Hardware
  • Monitor the agreed service level, document & maintain the configuration of the systems
  • Involve in client platform implementation/upgrade project

 

Requirements:

  • Diploma or Degree with at least 3 years IT experience in VIP support
  • Experience in managing day to day IT Operations
  • With Strong leadership experience
Company Overview
ITCAN Pte Ltd