Marina Bay Sands Pte Ltd

VIP Services Coordinator

Marina Bay Sands Pte Ltd | Date Posted: 27-Jul-2018
Save Job
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

* Attend to Casino patron enquiries and requests through emails and/or voices ensuring their needs are attended to timely and professionally

* Handle patron queries and provide accurate information. As well as, conduct follow up with patron and/or internal stakeholder and respond accordingly

* Communicate information on patrons’ events and promotions on a regular basis with our Branch Offices to ensure casino patron are catered for in every way upon their arrival and departure

* Respond to all patrons or internal stakeholders in a highly professional manner, including ensuring all reservation of rooms; flight and attraction ticket; limousine arrangement

* Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met

* Escalate promptly request that your beyond your empowerment level to Paiza Services Executives

* Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations

* Report to Supervisor on all matters during the shift

* Deliver a professional, prompt and high quality service experience to patron or internal stakeholder over the phone and/or email while maintaining the hotels brand standards and departmental KPI

JOB REQUIREMENTS

* Possesses at least a Diploma in any field.

* Possesses excellent communication skills and telephone mannerism

* Proficiency in Microsoft Office applications is essential

* Fluency in English plus one Asian language, ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia

* Ability to perform rotating shift work including midnight shift and work on public holidays and weekends

* Please note the role will be based at our Call Centre office at Harbourfront