Marina Bay Sands Pte Ltd

VIP Host

Marina Bay Sands Pte Ltd| Date Posted: 5-Jun-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • Establish and develop relations with patrons and provide personalized service.
  • Collate patrons’ preferences and record information into marketing systems and applications.
  • Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
  • Perform guided familiarization tours for new patrons and guests of Management.
  • Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.
  • Assist with reimbursement/s based on the patron’s available complimentary allowance.
  • Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
  • Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
  • Facilitate enrollment of Paiza Membership.
  • Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
  • Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
  • Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
  • Assist with Special Events and Promotions.
  • Perform handover information and updates to the next shift.
  • Attend quarterly forums for International Marketing team members.
  • Mentoring of new hires.
  • Involvement in Training Programs.
  • Ad hoc duties when required.

Job Requirements:

  • High School Degree, college education preferred.
  • Prior working experience in Hospitality, Sales or Customer Service.
  • Willingness to work shifts hours (including overnight), Public Holidays and Weekends 
  • Possess good work attitude and communication skills 
  • Comfortable working in smoking environment inside the Casino
  • English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.
Company Overview
Marina Bay Sands Pte Ltd