Vacation Sales Consultant (Tourism Industry) - Up to $2,400 + Commission

Success Human Resource Centre Pte Ltd| Date Posted: 21-Oct-2020
EA Licence No: 97C4832|EA Personal Registration No: R1549023
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

  • 1 year contract (convertible to permanent)
  • Mountbatten Road
  • Mon to Fri (9am-6pm/10am-7pm)
  • Alternate Sat (9am-1pm)
  • Up to $2,400 + Commission

 

Purpose: To create a great vacation experience for members; confirming exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.

 

Job Description:

  • Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting exchange service expectations.
  • Sell/promote Clubs / RCI and additional and travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.
  • To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.
  • Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.
  • Educate members on the value of their membership and the most effective use of the exchange process.
  • Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.
  • Conduct Welcome / save Calls to Clubs / RCI members and any other call activities to support the efficient and effective growth of Clubs / RCI member base
  • Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.
  • To ensure that all SLA and KPIs are met and delivered in a timely manner.
  • To assist in conducting User Acceptance Test for all systems whenever required.
  • To assist in translation of documents/materials whenever required.
  • To provide and tabulate calls stats and sales reports whenever necessary.
  • Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
  • Any other duties as required and/or directed.

 

Contractual Period:

  • 1 Year Contract  (Convertible depending on performance)

 

Location:

  • Mountbatten Road

 

Working Hours:

  • Mon to Fri (9am-6pm/10am-7pm)
  • Alternate Sat (9am-1pm)

 

Job Requirements:

  • Minimum ITE holders
  • At least 1 years of sales experience preferably from the travel-related industry or a Contact Centre environment.
  • Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.
  • Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.
  • Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

 

[Click Here to Email Your Resume] (Reg No: R1549023)

 

Please ensure that applications sent through email are no bigger than 1Mb.

 

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Company Overview
Success Human Resource Centre Pte Ltd