Vacation Consultant (Chinese/Cantonese) - $2,400

Recruit Express Pte Ltd| Date Posted: 17-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986473
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
Diploma

Job Description

Job Scope:

1. Serve as the first point of contact for Clubs. Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.

2. Promote Clubs and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.

3. Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

4. Educate members on the value of their membership and the most effective use of the exchange process.

5. Conduct Welcome / save Calls to Clubs members and any other call activities to support the efficient and effective growth of Clubs member base

6. Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.

7. Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

8. To ensure that all SLA and KPIs are met and delivered in a timely manner

9. To assist in conducting User Acceptance Test for all systems whenever required.

10. To assist in translation of documents/materials whenever required

11. To provide and tabulate calls stats and sales reports whenever necessary.

Requirements:

  • Working hours: Monday to Friday either 9am-6pm / 10am-7pm shift. , and Alternate Saturday: its 9am-1pm
  • Able to speak Chinese or Cantonese due to the need to speak to Chinese or Cantonese clients.

 

Application Procedures

Interested candidates, please email us your resume in MS WORD FORMAT, including details of work experience, qualifications, contact telephone numbers to: [Click Here to Email Your Resume]

 

Lionel Lee Yi Ting (R1986473)

Recruit Express Pte Ltd

EA License No: 99C4599

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Recruit Express Pte Ltd