Unified Comm(UC) Engineer

OakTree Consulting| Date Posted: 25-Nov-2020
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

·

Scope:

  • Support, Maintain, and Troubleshoot UC & VC systems, including, but not limited to: CUCM, UCCE, UCCX, Finesse, Expressways, Unity, 3rd party Call Recording,
  • Support and maintenance of circuits. orders and tracks voice/WAN Circuits.
  • Perform basic change request (move, add, change delete)
  • Coordinates and delivers voice circuits to remote locations.
  • Assists with all UC related troubleshooting eg. voice circuits, telepresence, CUCM, etcc and drive root cause analysis
  • Ensures circuit & UC inventory is up to date
  • Reporting on UC Program and telecom related activities
  • Other duties as assigned

 

Requirement:

  • Minimum 4 years of related experience
  • English speaking, ability to  convey information in a clear and concise manner.
  • Preferably with CCNA/CCNP Collaboration or Equivalent
  • Preferably with ITIL certification or knowledge.
  • Customer Orientated

 

Technical Competency:

  • Telepresence server such as cisco telepresence conductor, cisco VTS, Cisco Expressway Core – Edge, and Cisco TMS ( CMS )
  • CUCM configuration experience with video end point , WebEx and Jabber end point.
  • Familiarity with Jasper Software ITSM tool
  • Experience in troubleshoot and ability to perform minor patches and end device upgrade .
  • Preferably with some data network  knowledge as the users are in multiple sites.

 

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


- Position applying for
- Current remuneration
- Expected remuneration
- Notice period


John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

 

 

Company Overview
OakTree Consulting