Training Admin Associate/Customer Service Associate - Up to $2100

Success Human Resource Centre Pte Ltd| Date Posted: 25-May-2019
EA Licence No: 97C4832|EA Personal Registration No: R1107386
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

 

  • Contract
  • Commonwealth / Paya Lebar
  • Office hours
  • Up to $2100

 

Job Requirements:

  • Answer incoming calls on hotline
  • Handle enquiries at Front Desk and payment collection
  • Manage CRM cases
  • Process reschedule requests that come through various touch points
  • Process withdrawals and refunds
  • To assist learners on withdrawal request
  • To educate learners on reschedule and withdrawal policy
  • Propose available schedules to learners requesting for a schedule change
  • Log in CRM for walk-in customers within stipulated KPI
  • Folder checking for assessment and follow-up with trainers for folders not returned.
  • Prepare assessment folders
  • Reply emails enquiries and assist with Learning Management System
  • Issue receipts and file documentation
  • Other administrative duties as needed

 

Period:

  • 6 Months / 12 Months Contract

 

Location:

  • Commonwealth / Paya Lebar

 

Working hours:

  • Monday to Friday: 12PM – 8:30PM
  • Alternate Saturday: 8:30Am – 1:30PM

 

Salary:

  • Up to $2100

 

Job Requirements:

  • Diploma in any Field
  • Experience in Customer Service is a must
  • Able to work with systems
  • Able to multi task
  • Good writing skills
  • Comfortable with handling systems like training management system and Customer Relationship Management System
  • Meticulous in record keeping
  • Independent working with excellent verbal and written communication
  • Good MS office skills especially excel
  • Quick learner and a team player

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

 

[Click Here to Email Your Resume] (Reg No: R1107386)

 

Please ensure that applications sent through email are no bigger than 1Mb.

 

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

 

Company Overview
Success Human Resource Centre Pte Ltd