Temp Hotel Reservations Executive (6 Months)

Marina Bay Sands Pte Ltd | Date Posted: 8-Dec-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

  • To use selling techniques, relationship building, knowledge of the resort and technical skills provided to optimize the guest experiences.
  • To accurately capture, input and verify all relevant information for all report checks
  • To accurately process all payment arrangements associated with a guest booking
  • Handles Team member reservations via a dedicated portal and assist them with their needs, ensuring all requests are followed through and completed in a timely manner
  • Handles Travel Agents reservations via email and assist them with their needs, ensuring all requests are followed through and completed in a timely manner
  • Communicate in a professional, timely, efficient and effective manner with all departments involved in fulfilling guest experience based on the booking requirements
  • Must be able to work in a fast-paced, high volume and performance-based environment while maintaining the highest level of service quality and performance capability
  • Builds positive, productive and pro-active relationships with all internal and external colleagues
  • Must be able to work independently in a call center environment, maintaining a high level of productivity, organization and service levels for every guest inquiry handled
  • Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

Education

  • GCE ‘O’ Level or higher

Required Experience

  • Candidates with hotel or tourism experience or Sales will have an added advantage

Required Knowledge

  • Strong problem solving skills
  • Must have the ability to handle multiple tasks simultaneously and work well under pressure
  • Candidates must possess basic computer, typing & internet knowledge

Skills / Abilities / Presence

  • Must possess effective communication skills, both verbal and written in English
  • Proficiency in other languages such as Mandarin, Malay, Japanese and Korean are extremely beneficial
  • Must be customer or service oriented
  • Proficient in Microsoft Office applications such as Microsoft Word, Excel, Power-point.
  • Must be willing to work from Monday to Friday (10am to 4pm)
  • A good team player and takes initiative to assist other Team Members when required
  • Mature, meticulous, resourceful, organized and able to work independently

Physical Requirements / Work Environment

  • Work is carried out predominantly in the Hotel Reservations Department in Singapore but is subject to change to meet business/operational needs
  • Able to work in front of computer screen for an extended periods of time
  • Able to type using computer keyboards for extended periods of time
  • Able to seat for an extended periods of time