Telesales Executive/ $3000/ East

Recruit Express Pte Ltd| Date Posted: 1-Dec-2020
EA Licence No: 99C4599|EA Personal Registration No: R1765524
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
Diploma

Job Description

Summary:

  • Seeks and prospects to new/existing customers - Gathers customer and market information to build a customer prospect database and by building rapport and trust with customers through customer’s business and the market via phone, email and other communication channels.
  • Wins, retains and develops Business Customers in small to medium segment.

Responsibilities:

  • Achieves Annual Budget set for the portfolio of customers assigned.
  • Seeks and prospects to win new on demand and small customers 
  • Plans and manages small Business Customers.
  • Builds rapport and trust with customers by being informed about customer’s business and the market via phone, email and other communication channels.
  • Assesses the type and size of customer needs.
  • Recommends solutions based on customer needs by using industry knowledge/expertise.
  • Closes business connecting a customer need with products and highlighting the value it may create for the customer.
  • Supports customer retention by regular calls to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
  • Collects relevant customer information and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations
  • Ad hoc duties 

Qualifications: 

  • Minimum Diploma/Degree in Business/ Logistic/ Supply Chain with 1 -2 years of Customer service/ telemarketing experiences 
  • Understanding of the forwarding industry will be advantageous 
  • High degree of  initiative and commitment.
  • Excellent organizational, communication including telephone and writing skills
  • Excellent communication and interpersonal skills

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [Click Here to Email Your Resume]


Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

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Recruit Express Pte Ltd