Snaphunt Pte Ltd

Technology Operations Specialist

Snaphunt Pte Ltd| Date Posted: 16-Oct-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Offer

  • Opportunity within a digital asset exchange
  • Work alongside & learn from best in class talent
  • Great career development opportunities

The Employer

Our client is a digital asset exchange that is transforming the capital market through the introduction of new investable assets class. Their platform offers an array of services which includes primary insurance, trading and settlement and others. They aim to become full-service regulated to cater to savvy issuers and discerning investors.

The Job

In this role, you will collaborate with business units to monitor daily health activities and service up-time of organisation's IT system and provide relevant support services. You will also manage and resolve user issues and other ongoing issues with internal and external parties.

You will be responsible for :

  • Performing 24-hours real-time monitoring shift schedule on organization’s business application, core systems and networks.
  • Collaborating within teams to assess all help desk or service desk escalations, supporting solutions and coordinating with external service providers, where necessary.
  • Executing ITSM workflow, taking ownership in resolving end users’ issues and assisting in all IT systems project’s directives towards ticket closure.
  • Assisting to create policies and procedures to ensure that the department operates effectively and reliably, including the developing of technical knowledge base and service level agreements (SLAs) for the help desk, service desk and customer support services.
  • Developing, maintaining and updating all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of CTX operations.
  • Managing data logs and preparing technical documentation to maintain operation efficiency and support areas for improvement.

The Profile

  • You have a Diploma in any IT related discipline.
  • You have at least 3 years of IT experience in computer software and hardware, including operating system and basic network to successfully perform IT helpdesk functions.
  • You possess practical operation experience in a NOC/SOC, including good understanding of ITSM workflow, documentation and processes to develop and implement policies and procedures for the department.
  • You have good technical knowledge and is able to exhibit confidence and practical competency in problem-solving, directly addressing customer and end-user issues in a time sensitive environment.
  • You have strong familiarity with Windows, Linux, Microsoft Office tools, and basic Cloud services (AWS).
  • Knowledge on ITIL/ISO20001 and ITSM and familiarity with Nagios, Jira, Grafana, AWS CloudWatch, Git lab and Jenkins is an advantage.
  • You have a strong written and verbal communicator, able to communicate with team members, management personnel, end users throughout the organization, manage partners and vendors for timely deliverables.
  • You take ownership and responsibility to promote productivity within team members, and effective collaboration with set department priorities.
  • You have good team spirit and meticulous workmanship.
  • You are independent and self-disciplined.
  • You are wiling to work under assigned rostered shift system.

Ref : 88130651

Company Overview
Snaphunt Pte Ltd