Technology Analyst , Salary up to $5,000

Recruit Express Pte Ltd| Date Posted: 21-May-2021
EA Licence No: 99C4599|EA Personal Registration No: R1104585
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

General Description

As a Technology Analyst in the IT Managed Services team, you are responsible for maintaining and improving the technology environment at the client offices. You will provide end user desktop support and server/network support as well as working closely together with the Project Manager on various technology projects.

Key Skills

  • Fluency in written and spoken English is mandatory. 
  • Strong knowledge in Desktop and Server computing (Microsoft platforms- Office, Outlook, Exchange), handheld devices such as iPhone
  • Experience in the following would be advantageous: Market data systems (Bloomberg, Reuters), Voice systems (Avaya, Cisco, Nortel, VoIP). Server room patching
  • Industry certifications would be an advantage (MCSA/MCSE, CCNA)
  • Required to have strong network understanding (LAN and WAN)


Daily Responsibilities

  • Provide daily break-fix support to clients in a professional, friendly and helpful manner,
  • Work on projects
  • Track and prioritise tasks
  • Keep the client updated regarding changes to their systems and project status
  • Escalate to your team leader any support issues that:
    • may impact to users across an office
    • may impact to ability to execute DR plans
    • are taking an unexpectedly long time to resolve
    • impact key users
    • are recurring and may indicate an underlying infrastructure problem
  • Remain contactable via phone out of hours

Longer term responsibilities:

  • Develop an in-depth familiarity with visited client sites and capture this information in documentation form
  • Keeps technology skills current
  • Identify, suggest and implement ways to improve processes either internally or at client sites


Work experience requirements

  • 3+ years in a technology support role
  • Diploma, Degree level in technology related discipline.
  • Trade floor or financial services IT experience would be an advantage but not critical
  • Prefer candidate with System Integrator working experience


Interested applicants, please Email [Click Here to Email Your Resume]


Jane Ng Wei Ling


Recruit Express Pte Ltd

EA Licence No: 99C4599


We regret that only shortlisted candidates will be contacted.


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