Technical Writer

Optimum Solutions (S) Pte Ltd| Date Posted: 9-Jul-2019
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Technical Writers with a minimum of 4 years of technical writing or related experience. They
 demonstrate basic skills in document analysis, writing tools, and semi-independent interaction with IT
 development, IT quality, and product management groups

Responsibilities: 

  • Work semi-independently to research subject matter, and obtain and exchange information.
  • Represent the writing team in planning and review meetings with project cross-functional
  • stakeholders.
  • Communicate status of project to team members, clients and departmental management.
  • Proactively escalate problems and issues as needed.
  • Multi-task and prioritize a moderate amount of concurrent assignments.
  • Perform moderately difficult analysis of existing documentation for impacts and update them accordingly.
  • Author new documentation, such as: system and service guides; service descriptions; user,
  • implementation, and web services guides; online help systems, etc.
  • Manage and store master documentation files, complete quality artifacts, update metrics, and
  • implement other processes as described in the department procedures guide.
  • May also perform technical tasks to support technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.
  • Adherence to confidentiality and intellectual property policies.

 

Qualifications: 

  • An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field.
  • 4 or more years of technical writing or related experience.
  • Knowledge of the structure and content of the English language including the rules of composition and grammar.
  • Highly driven, enthusiastic, eager, collaborative, and resourceful.
  • Strong customer service, analytical, research, interpersonal, and problem solving skills.
  • Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint.
  • Strong ability to collaborate with multicultural teams across the globe.
  • Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and
  • Web design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred)
  • Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp),
  • XML editing tools (Arbortext Editor), document repositories (Documentum). (preferred)

 

Optimum Solutions : 199700895N 

Company Overview
Optimum Solutions (S) Pte Ltd