Technical Support Specialist (Up $4.5k / 5 Days / West / Networking Product)

Confidential| Date Posted: 25-Jun-2020
EA Licence No: 02C4944|EA Personal Registration No: R1982112
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

  • Basic salary up to $4500
  • 5 days work week 
  • Location: West (Jurong East)
  • Industry: IT Hardware (Networking Products)

Role & Responsibilities:

  • New product testing, conduct comparison on products and complete testing report
  • Handle customers’ technical enquires & conduct trouble shooting based on customers’ feedback
  • To gather product issues and feedback with HQ technical team & resolve the issues
  • Product technical support for Networking (Pre & Post-sales technical service). Understanding and providing the topology of networking solutions is a mandatory.
  • Product technical support for Smartphones (pre-sales & after-sales technical service)
  • IT forum support – reply customer enquiry in forum, feedback of technical as well as any other product related issues
  • Website maintenance – to ensure the latest firmware, software & customise local emulators are available in local website
  • Update on Products Model
  • Responsible for all Products certification
  • Provide training support for 3rd party
  • Update the customer service form & warranty form to soft copy
  • Perform any other ad-hoc duties assigned

Requirements:

  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably candidate specializing in Networking & IT related Technical Support or equivalent
  • Good oral and written communication skills

Please kindly send in your updated CV (please include your current salary package with full break down
and expected salary) to [Click Here to Email Your Resume]. Your interest will be treated in strict
confidence.


People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID: 6950 9743
http://www.peopleprofilers.com


Cheah Man Cheng, Angela
EA License No. 02C4944
Registration No. R1982112