Technical Support Specialist (Medical devices), $3K to $3.8K

Recruit Express Pte Ltd| Date Posted: 20-Mar-2021
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Role (Summary)
In this position, you will provide high level Technical Support to our Field Service Representatives for situations where the equipment problem resolution requires a higher level of expertise than available in the field, where it is the first-time system installation of a new product, and a high degree of product specialization in its servicing and usage. This position also acts as the liaison between us and the manufacturer’s Technical Support Group.

MAJOR RESPONSIBILITIES

  • Provides the technical support services to the Field Service Representatives.
  • Assist local service operations to resolve difficult equipment / customer technical problems.
  • Recommend standard service contract preventative maintenance inspection check lists and performance adjustment checks.
  • Assist in determining initial spare parts stocking requirements and optimizing inventory levels.
  • Attend regular product service meetings held by the manufacturer to discuss equipment performance and modifications to enhance his technical service knowledge.
  • Attends training classes which can be out of the country, in house, technical colleges, seminars or at customer sites.
  • Completes standard service records on work performed in accordance with company policy.
  • Completes standard time reports, expense accounts and all other company documentation as required.
  • Responsible for ensuring safe working practices are adhered to.
  • Performs other related duties as appropriate to this level.
  • Assists the Sales and Product Management groups to respond to RFP for technical responses and configuration audit of non-standard solutions.
  • Assist in the architectural site planning process and personnel by reviewing layout and construction drawings for suitability and compatibility to our specifications.
  • Require to meet 100% of the targeted corrective maintenance monthly.
  • Requirements 

  • Min Diploma / Degree in any courses 
  • Min 2 to 3 years technical support or application support for medical devices 

 

Salary range: $3K to $3.8K (Basic) 

Transport allowance provided 

Interested candidates, please forward your resume to [Click Here to Email Your Resume] 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599) 

 

 

 

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Recruit Express Pte Ltd