Technical Support Manager ( Lift/ AutoCAD/ North/ Up $7000 )

People Profilers Pte Ltd| Date Posted: 20-Jan-2021
EA Licence No: 02C4944|EA Personal Registration No: R1872533
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

√ Industry: Electrical & Electronic MNC
√ Location: North
√ Working Hours: Monday – Friday, 8.30am – 5.15pm
√ Good Remuneration Package

 


Responsibilities:

  • Reports to the Site Manager
  • Manage the Engineering Support Team such as strategic plan, team progression, competency build-up, resource management and etc.
  • Proactively engaging with customer on pre-sales and post sales technical query to assist sales team to achieve sales growth target.
  • Works with cross-functional departments to provide initial pre-sales technical proposal, order fulfilment and subsequent post-sales support, through understanding and making changes according to customers’ requirement
  • Provides pre-sale support on tender specification and presentation.
  • Handles customer’s order by going through details in purchase order, liaises with sales personnel or customers on non-compliance.
  • Follows up on sales or customers for technical information clarification.
  • Ensures Engineering Work Order and Production Instruction are issued and processed in accordance with customer’s order in a timely manner.
  • Handles customer technical inquiries through telephone, fax, e-mail correspondences in a timely, efficient and professional manner.
  • Provides technical supports during site installation, troubleshooting, testing and commissioning.
  • To ensure accurate and timely delivery of solutions to customers.
  • Conducts product training to customers and internal personnel.
  • Generates User Manual, Wiring Diagrams and Instructions.
  • Generates Engineering Change Order for minor product modifications
  • Regional travels upon needs.
  • Other duties as assigned by the line manager.

Requirements:

  • Min. Degree in relevant engineering qualification
  • At least 5 years of relevant working experience in a multinational Electronic company
  • Strong technical knowledge in the design of electronics products, especially in industrial product deployment in building.
  • Knowledge in Lift display, accessories, and monitoring technology will be plus
  • Proficiency in 2D mechanical drawing using AutoCAD
  • Proficiency in Serial and Ethernet-based networking is required
  • Understanding of Serial Bus communication such as CAN, RS422/RS485, RS232, SPI etc is required
  • Ability to perform System/Hardware Testing/Troubleshooting is required
  • Ability and acceptance to travel as required across the world

JOBID:  W85849

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

 

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel:  6950 9755
EA Registration Number: R1872533
EA Personnel: Lim Jing Yee

Company Overview
People Profilers Pte Ltd