Snaphunt Pte Ltd

Technical Support Manager , APAC

Snaphunt Pte Ltd| Date Posted: 9-Jan-2021
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

 

  • Manage a team of technical support engineers
  • Build an industry-changing database product from the get-go
  • Competitive salary and equity in a fast-growing enterprise startup

 

Our client is a one-stop solution for online transactions. By providing a scalable transactional and analytical database, thousands of companies around the world have adopted this technology to help them scale their businesses.

 

The Job

You will be responsible for :

  • Conducting regular call reviews for quality assurance, coaching and training.
  • Ensuring adherence to standards and delivery of quality service to customer requests
  • Addressing and resolving any gaps in service levels as well as improving and increasing efficiency of customer support systems/processes
  • Managing day to day operations, training and management of teams to achieve targeted service levels.
  • Providing monthly help desk reports.
  • Collaborating with other customer facing teams to address issues and manage customer escalations
  • Liaising with product and engineering teams for enhancement and feature requests
  • Hiring and training new employees, ensuring opportunities for personal and skill development is provided

 

The Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 10 years experience within a Helpdesk/Technical Support role.
  • Good knowledge of MySQL and PostgreSQL databases is required.
  • You have excellent communication and interpersonal skills.
  • You are customer-oriented and care about their needs, frustrations and satisfaction.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You enjoy finding creative solutions to problems
  • You are a strong mentor and coach who can build high performing teams

 

Ref: 21903119

Company Overview
Snaphunt Pte Ltd