Technical Support Lead/Service Desk Manager

Xtremax Pte Ltd| Date Posted: 13-Mar-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Bachelor's / Honours

Job Description

Xtremax Pte Ltd is an established, award-winning digital solutions agency.

Since 2003, we have grown into a strong strategic business partner with various Singaporean government bodies, large organisations, MNCs, local businesses and educational institutions.

Today, Xtremax is a large family network of over 300 professionals across the region, including Singapore (HQ), Bandung, Indonesia and Kuala Lumpur, Malaysia.

With a vast portfolio of creating top-notch digital applications and our commitment to interactive design, strategic content-planning, continual innovation, and leveraging the latest technology, we are committed in delivering excellence to our clients.

We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support Lead/Service Desk Manager role. 

Responsibilities

  • Provide customer support by answering phone and email enquiries

  • Solve issues or requests raised by customers

  • Respond to technical issues in a timely manner

  • Keep track of service requests to meet service KPIs

  • Follow standard operating procedures, and respond professionally

  • Communicate effectively between customers and development team on escalated issues

Requirements

  • Minimum polytechnic diploma in IT, computer engineering, or relevant experience

  • Preferably have knowledge in ASP.NET / PHP

  • Good interpersonal and communication skills

  • Strong analytical and problem solving/troubleshooting skills

  • Strong interest in technology, and good coding skills

Company Overview
Xtremax Pte Ltd