Technical Support Executive (up to $2.9k/month)

i-vic International Pte Ltd| Date Posted: 13-Jun-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels

Job Description

Remuneration Package:

  • Salary: up to S$ 2,900.00 per month (after confirmation and depending on experience) inclusive of variable allowances and incentives

Responsibilities:

  • Manage inbound & outbound technical/sales enquiries via phone
  • Troubleshoot, resolve technical issues and guide customers through resolution procedures pertaining to electrical home appliances with accuracy to meet pre-defined KPIs
  • Ensure follow-up actions are taken on outstanding cases in a timely manner
  • Provide superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot by using the right methods/tools

Requirements:

  • Min. GCE ‘O’ Level/NITEC or Higher NITEC
  • At least 1 year contact centre working experience
  • Excellent written and verbal communication skills
  • Strong customer service background
  • Proactive and vibrant individuals who work well under pressure
  • Strong analytical and problem solving/troubleshooting skills
  • Prior experience in electrical installation and maintenance of home appliances is an added advantage
  • Singaporeans Only

Additional Information:

  • 5.5 working days (Working Hours: Mondays to Saturdays, 9am – 1pm or 2pm to 6pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing
Company Overview
i-vic International Pte Ltd