Technical Support Executive Lead

Xtremax Pte Ltd| Date Posted: 21-May-2020
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support Executive role. 

Responsibilities

  • Provide customer support by answering phone and email enquiries

  • Solve issues or requests raised by customers

  • Respond to technical issues in a timely manner

  • Keep track of service requests to meet service KPIs

  • Follow standard operating procedures, and respond professionally

  • Communicate effectively between customers and development team on escalated issues

Requirements

  • Minimum polytechnic diploma in IT, computer engineering, or relevant experience

  • Preferably have knowledge in ASP.NET / PHP

  • Good interpersonal and communication skills

  • Strong analytical and problem solving/troubleshooting skills

  • Strong interest in technology, and good coding skills

Company Overview
Xtremax Pte Ltd