Technical Support Engineer

Infinite Computer Solutions Pte. Ltd. | Date Posted: 15-Nov-2018
EA Licence No: 14C6941 | EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma

Job Description

Responsibilities

  • Install and configure the computer applications
  • Monitor and maintain the computer networks
  • Maintain good and smooth communication with customers through different channels like web, email, and phone
  • Prioritizing and managing the workflow
  • Troubleshooting, diagnosing, and resolving the issue
  • Maintaining procedural documents and reports
  • Ability to learn and work on changing technologies
  • Respond to customer’s calls, emails and act accordingly regarding issues
  • Establish and maintain good working relationship with customers and other professionals

Job Description 

  • Minimum 3 years IT experience
  • 2 years system L2 / L3 support experience
  • Break/Fix response within ITIL framework
  • Need to be familiar with Email Messaging Operations
  • Good to have ITIL / MCSA / MCSE / Emails
Company Overview
Infinite Computer Solutions Pte. Ltd.