Technical Support Engineer

People Profilers Pte Ltd| Date Posted: 14-May-2020
EA Licence No: 02C4944|EA Personal Registration No: R1111371
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours, Masters / PhD

Job Description

Location: East (Ubi)

Industry: Robotics, automated systems, simulation and industrial processes

Salary Range: $3500 - $5500

This is a Permanent Role.

 

Responsibilities: 

  • Provide high level technical support to external customers at their location.
  • Perform hands-on on-site troubleshooting, service and repairs.
  • Provide on-site installation, validation and commissioning of equipment.
  • Develop close relation with Customers/Users to properly address specific needs.
  • Communicate with customers to ensure satisfaction and implement any necessary corrective actions.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Gather customers’ information and determine the issue by evaluating and analyzing the symptoms.
  • Interface internally with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.
  • Redirect problems to appropriate resource.
  • Offer alternative solutions where appropriate with the objective of maintaining Client's credibility within our customers .
  • Track and follow through on all technical issues and ensure timely responses with resolution to customers.
  • Develop support services business of Client's in the region among Client's  existing customers installed base.
  • Misc. other duties commensurate with the capabilities of a Technical Service Support Engineer. 

Requirements

  • Master’s degree or equivalent technical qualifications in electrical/ mechanical engineering or software engineering. Masters or higher level education is preferred.
  • Experience in service and maintenance of high tech equipment. 
  • Experience in high-tech industry environment in service, development or manufacturing.
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy.
  • Working knowledge and ability to test and troubleshoot electrical analog and digital circuits. 
  • Capability to troubleshoot, configure and install PC operating systems (Windows, Linux).     
  • Capability to conduct training activities towards our clients.
  • TRAVEL: Approximately 50% of the time in APAC Region. 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

 

Email resume to [Click Here to Email Your Resume]

 

People Profilers Pte Ltd, No. 1 Finlayson Green #18-01 Singapore 049246. Tel:  6671 9887 Fax:  6536 7890
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Job ID: VY7756

Company Overview
People Profilers Pte Ltd