Technical Networking Consultant

Namotek Pte Ltd| Date Posted: 2-Jan-2020
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

We are looking for a Technical Networking Consultant on a full time basis and / or a contract, part-time basis of 25 hours per week over a period of six months, on a fixed fee basis.


The candidate will provide his/her own laptop, phone and access to a reliable high speed broadband connection.  He/She should be able to work remotely in an environment with minimal background noise/distraction for extended periods of time.


What you will do:

The applicant will gain first-hand, on-the-job experience of selling to established IT resellers and partners.  Primary responsibilities of this role involve developing an in-depth technical understanding of the products and solutions across the various technologies of Namotek’s vendors in networking, collaboration and security.


Key requirements are:

  1. Three to four years of experience in IT infrastructure technologies around the hardware and applications implementations in a data center environment including deployment, installation, and preliminary high level configuration.
  2. Experience in deployment of network security hardware’s and applications (Firewalls, Router, Switches and AP).
  3. Responsible for providing technical support to our customers in the form of installation, maintenance, and troubleshooting services within customer SLA up to Level 2 expertise
  4. Own the technical relationship, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources
  5. Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions
  6. Ability to work independently and remotely  without constant direct supervision with deep technical support services requiring knowledge beyond Level 2 support


Specific responsibilities:

  1. Engage with Namotek’s customers on portfolio matters during pre and post sales as required
  2. Study various product portfolios and make specific model recommendations for pre sales (RFPs etc.)
  3. Provide subject matter expertise on the portfolio and deliver presentations at events and trainings, as required
  4. Attend technical training online (recorded or live) as required by Namotek or its vendors
  5. Advise Namotek’s customers during the re-sale process for choosing and recommending product, creating bill of material, network design etc.
  6. Provide support for network deployment as required by customers, including configuration of product.
  7. Provide full after-sales support to Namotek’s customers, including trouble shooting issues such as working with customer and vendor technical support to resolve customer problems on an urgent basis
  8. Act as a focal point for network problem resolution.  Identify and communicate network issues between vendor, Namotek’s customers and any end users
  9. Collaborate and communicate with Namotek’s sales person to resolve non- technical (e.g. order, backorder, availability, etc.) customer issues
  10. Gather market and competitive intelligence in relation to Namotek’s offerings; be able to develop a feature comparison, by product and by competitor, in Microsoft Excel, to share with customers during the sales process 


Skills required:

  1. Bachelor’s degree, diploma or certification in networking technology
  2. Flexible, strong problem solver, self-motivated, organized, focused
  3. Fluent in English. Mandarin is an additional advantage.
Company Overview
Namotek Pte Ltd