Technical Account Manager/ Project Manager - (mobile & web apps exp)

OakTree Consulting| Date Posted: 5-Mar-2020
EA Licence No: 06C4642|EA Personal Registration No: 1981137
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Our client, in mobile cyber-security tech company, is looking for a Technical Account Manager to manage a team to support a major customer in Singapore.

Duties and Responsibilities:

  • Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
  • Be an expert in our products and the underlying architecture and provide effective technical consultation to customer
  • Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and our Internal Process through an assigned Service Delivery Manager
  • Ensure deliveries/patches delivered on time with good quality
  • Analyze customer needs and suggest upgrades or additional features to meet their
    requirements and demands
  • Ensure Service Delivery Manager Facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Work closely with customer’s internal IT team to plan and align our resources with the road map and timeline
  • Work closely with product team to communicate product new releases to customer
  • Prepare and submit periodical report for all Incidents with the defect details with the status to customer
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
  • Successful candidate will be stationed at client’s premise, following client’s working hours

Requirements:

  • Bachelor degree or diploma in Computer Science or related field
  • Minimum of 5 years of experience as a Technical Account Manager or Project
    Manager roles
  • Minimum of 2 years of experience managing a team
  • Proven work experience as Technical Account Manager
  • Experience in managing external customers, preferably in the banking/ financial
    sector
  • Solid technical background with understanding of mobile/ web application
    technologies in software development is preferred
  • Knowledge in server side architecture, application servers and related databases is a
    plus
  • A strong self-starter and able to work with minimal supervision
  • Ability to work in a dynamic, fast moving and growing environment
  • Critical thinker and problem-solving skills
  • Team player with great interpersonal and communication skills

Other Information:  

  • Location: Changi Biz Park
  • 5 days work week

Please submit resumes to [Click Here to Email Your Resume] with the following details, in MS Word format:

Position applying for
Current remuneration
Expected remuneration
Notice period


Quek Hong Guek
EA License No : 06C4642
EA Reg No : R1981137

 

We regret that only shortlisted candidates will be notified

Company Overview
OakTree Consulting