Team Manager

Tele-centre Services Pte Ltd| Date Posted: 20-Sep-2019
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma

Job Description

Responsibilities

  • Manage customer expectations
  • Take ownership of KPIs
  • Preparation and analysis of reports
  • Manage daily operations
  • Perform call monitoring and coaching of team members
  • Reports to the Client Services Manager 

Requirements

  • Ability to manage a team
  • Proficient in analytical and excel skills
  • Possess good communication and presentation skills
  • 2 years of supervisory experience in contact centre environment
Company Overview
Tele-centre Services Pte Ltd