Team Leader - Social Media Project

ITCAN Pte Ltd| Date Posted: 21-Nov-2019
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Minimum 5 years of experience in service industry

Should have prior experience in team management

  • Build and manage strong client relationships at director and stakeholder level.
  • Experience managing teams across multiple geos/regions/languages.
  • Be point of contact for any client or internal escalations both internal and with client.
  • Focus, motivate and inspire team leads to drive performance in order to deliver against agreed KPIs and targets.
  • Provide leadership, coaching, 1-2-1s, and mentoring for team leaders to build on their strengths, drive the right behaviors, and develop them.
  • Managing Quality Control team ensuring optimal performance.
  • Daily/Weekly/Monthly/ Quarterly reporting & trending
  • Trend analysis & process improvements
  • Lead weekly client review meetings
  • Liaise with SDM regularly & attend client meetings
  • Manage conflicting priorities within team/client
  • Stays up-to-date with product knowledge to make effective recommendations for improved performance
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