Team Leader - Social Media Project
ITCAN Pte Ltd| Date Posted: 21-Nov-2019
Diploma, Bachelor's / Honours, Masters / PhD
Minimum 5 years of experience in service industry
Should have prior experience in team management
- Build and manage strong client relationships at director and stakeholder level.
- Experience managing teams across multiple geos/regions/languages.
- Be point of contact for any client or internal escalations both internal and with client.
- Focus, motivate and inspire team leads to drive performance in order to deliver against agreed KPIs and targets.
- Provide leadership, coaching, 1-2-1s, and mentoring for team leaders to build on their strengths, drive the right behaviors, and develop them.
- Managing Quality Control team ensuring optimal performance.
- Daily/Weekly/Monthly/ Quarterly reporting & trending
- Trend analysis & process improvements
- Lead weekly client review meetings
- Liaise with SDM regularly & attend client meetings
- Manage conflicting priorities within team/client
- Stays up-to-date with product knowledge to make effective recommendations for improved performance
ITCAN Pte Ltd