NTUC Fairprice Co-operative Ltd

Team Leader (FairPrice Online - Customer Relations)

NTUC Fairprice Co-operative Ltd Date Posted: 19-Feb-2018

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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma

Job Description

You will be responsible for managing customers’ feedback and enquiries via phone or email and providing first call resolution to customers. You will work closely with various stakeholders such as the operations, logistics and inventory teams to assist in customers’ requests. You will coach and mentor customer service representatives and recommend solutions to on-going service issues. You will also be required to generate feedback reports from time to time.

Requirements

  • Diploma, preferably with 2 years of customer service experience

  • Experience in managing a call centre is an advantage

  • Working knowledge in systems such as SAP, Customer Experience Management or Warehouse Control System is an advantage

  • Customer-oriented with good communication and writing skills

  • Ability to work in a fast pace environment

  • Good team leader to engage team mates effectively

  • Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)

  • Working hours: 2 rotating shifts (9am to 6:30pm or 1:30pm to 11pm)

We regret that only shortlisted candidates will be notified.

You will be responsible for managing customers’ feedback and enquiries via phone or email and providing first call resolution to customers. You will work closely with various stakeholders such as the operations, logistics and inventory teams to assist in customers’ requests. You will coach and mentor customer service representatives and recommend solutions to on-going service issues. You will also be required to generate feedback reports from time to time.

Requirements

  • Diploma, preferably with 2 years of customer service experience

  • Experience in managing a call centre is an advantage

  • Working knowledge in systems such as SAP, Customer Experience Management or Warehouse Control System is an advantage

  • Customer-oriented with good communication and writing skills

  • Ability to work in a fast pace environment

  • Good team leader to engage team mates effectively

  • Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)

  • Working hours: 2 rotating shifts (9am to 6:30pm or 1:30pm to 11pm)

We regret that only shortlisted candidates will be notified.

Company Overview

NTUC Fairprice Co-operative Ltd
NTUC Fairprice Co-operative Ltd
Are you passionate about everything you do? Are you looking for an employer that appreciates what you do and cares to nurture and help you realise your fullest potential? If so, why wait? Join us and be part of our vibrant and dynamic team and work together towards an exciting future that promises opportunities and challenges. At NTUC FairPrice, we offer you more than just a job. There are ample opportunities for growth at different levels of your career because we know that as Singapore’s largest supermarket chain, we grow as our people grow. Today, more than 8,000 people work for NTUC FairPrice and share our vision, mission and values. If you are looking for an organization at the forefront of retail technology and innovation, look no further. Grow with us.